Faq's

 
  1. Can a Woman Travel Without a Mahram for Hajj? And is her Hajj Valid?
  2. When is your Hajj Deposit Due?
  3. When are all my required documents, and full payment due?
  4. When is the last date for the booking?
  5. Are work out or gym facilities provided?
  6. Are any group discounts offered?
  7. I have three friends traveling with me, and we all want to stay together. When you say three per room, do you really mean it? I have had several friends who have gone to Hajj, and had 6 or more people in their room!?
  8. Who do you have designated to accompany the Hajj Group? Is it an Imam, Is it a representative? Is it a volunteer?
  9. By when do I have to submit all my documents for Hajj Travel?
  10. I do not have a British Passport – Will I get a Visa for Hajj?
  11. What happens if the date of Hajj changes due to moon sighting?
  12. I am having a problem obtaining my "Meningitis" Vaccination before the end of Ramadan deadline. What can I do?
  13. What happens if I register for Hajj Late? Basically I will only know if I can go to Hajj about two weeks before departure. is it too late by then?
  14. When will I receive the Tour Confirmation with the Itinerary?
  15. Do you have a list of Sales or Travel Agents who can sell your Hajj Program? I prefer to deal with someone local.
  16. How do you match roommates at Hajj in Makkah & Madinah? Can I choose who I stay with? What if I do not like who I am staying with?
  17. Do you process Hajj visas or is there a charge?
  18. Is the Hajj Draft and Qurbani included in the price?
  19. How far are the hotels to Haram Sharif and Madinah?
  20. Can I book a Haram facing room in Makkah or Midinah?
  21. How do I get my clothes washed?
  22. How much money do I need to take with me?
  23. How much does a meal cost? What is the exhange rate?
  24. Should I take Travellers Cheques?
  25. Where can I exchange my pounds into riyals?
  26. What if I get ill or require medical assistance?
  27. Are buses government buses or private buses?
  28. Do you provide transportation for Tawaf Al-Ifadha?
  29. Do Alims (Scholars) / Medical doctors accompany The Group?
  30. How far are the tents in Mina from the Jamarat?
  31. How are the men & women accommodated in Mina? Will I be able to contact my wife in Mina?
  32. What interpretation of Islam will be adopted?
  33. What kind of clothing should I take?
  34. How do I arrange to take zam-zam back to the UK?
  35. Who pays for the shipping of our Passports back to us?
  36. Why should I choose GO4 Hajj & Umrah Tours? I mean what sets you apart from the rest?
 

1. Can a Woman Travel Without a Mahram for Hajj? And is her Hajj Valid?
Al-Hafiz says: "Among the Shafi'ite scholars the most commonly accepted opinion in this regard is that a woman may travel with her husband, or one of her Mahram relatives, or a group of trustworthy women, or even one such (trusted) woman companion. According to one view, reported by Al-Karabisi and recorded as sound in Al-Muhazhib, a woman may travel by herself provided the way to Hajj is secure and safe. This applies to both Hajj and Umrah.

It is reported in Subul as-Salaam: "A group of scholars hold that an old woman may travel without being accompanied by any mahram relative."

This permission for a woman to travel without a mahram in the company of trusted companions or when the journey to Hajj is safe is supported by what is reported by Bukhari from 'Adi ibn Hatem, who says: "I was with the Prophet (peace be upon him) when a man came to him and complained of poverty. Another man complained about highway robbery. Thereupon the Prophet (peace be upon him) said: 'O 'Adi! Have you seen the city of Hira in Iraq?' I said: 'No, but I have heard about it.' The Prophet (peace be upon him) said: 'If you lived long enough you will see that a woman will travel from Hira and will perform Tawaf round Ka'bah, and she will have no fear except that of Allah."

This opinion is supported by the fact that 'Omar gave permission to the wives of the Prophet (peace be upon him) to perform Hajj while accompanied by 'Othman and Abdur-Rahman ibn 'Awf. 'Othman would announce them to people telling them to avoid looking at them or coming close to their camels.

If, however, a woman fails to abide by this provision and performs Hajj alone - without being accompanied by any mahram - her Hajj would still be valid.

The author of Subul as-Salaam says that Ibn Taimiyyah said: "Hajj of a woman without a mahram is valid, and likewise of a person who is financially not able to perform it."

In brief, those for whom Hajj is not compulsory due to sickness, poverty, fear of highway robbery, or in the case of a woman because no mahram is available to accompany her, if these people nonetheless perform Hajj, it will be credited to their account. Some of them try their best (and exert themselves to the utmost) like those performing Hajj on foot, while others are guilty of sins, such as those who beg others to help them perform Hajj, or a woman that performs Hajj without a mahram male companion. Notwithstanding their valid excuse, if any of these people perform Hajj, it will be quite valid, for their sin relates to their (choice of unlawful) means and has no bearing on the objective as such.

It is reported in Al-Mughni: "If a person, not obliged to perform Hajj because he is unable (financially) to do so, should seek to perform Hajj, suffering hardship, travelling on foot and without necessary provisions, his Hajj will be quite valid and acceptable."
Finally, a condition of Hajj is that all women must be accompanied by a close male relative (Mahram) – we are unable to accept any bookings from lone females.

 
2. When is your Hajj Deposit Due?
Your £2,000 Hajj Deposit is due immediately after you submit your Hajj Application. The remaining balance is due before the last day of Ramadan. If you want to confirm your seats, you must take action immediately. We cannot guarantee that application will be accepted if we do not receive payment on time. Call now on 0800 198 7000 or View Hajj Booking Form
 
3. When are all my required documents, and full payment due?
All required documents and full payment (including all fees, and add-on amounts) must be received no later than the last day of Ramadan. Anyone that registers after the end of Ramadan will be doing so at his own risk, subject to strict availability rules and must submit all payments in full as well as all required documents with their Hajj Application. The balance must be made no later than 10th November. View Hajj Booking Form
 
4. When is the last date for the booking?
We do not have a published deadline for bookings – our capacity is limited once we sell the last seat for a particular package, we will not be able to accept any further bookings. Our packages are very popular and sell very quickly – we therefore recommend that you book as soon as possible
 
5. Are workout or gym facilities provided?
No, no workout facilities are provided in most local Hotels in Makkah and Madinah with the exception of some 5-star Hotels that are run by International Hotel chains. Jeddah Hotels tend to be an exception as they cater to all types of customers (not only Hajji's - i.e. they usually do provide workout facilities for brothers only).
 
6. Are any group discounts or Commissions for Sales Agents offered?
Group Discounts are available for groups of 10 people and more. We also offer commissions for Sales Agents and Travel Agents within UK & Europe. You can see the discounted rates by clicking here.
 
7. I have three friends travelling with me, and we all want to stay together. When you say three per room, do you really mean it? I have had several friends who have gone to Hajj, and had 6 or more people in their room!?
Unlike what many other Hajj Companies do at Hajj, when we say 3 people per room, we actually mean 3 (not 6).. etc.
 
8. Who do you have designated to accompany the Hajj Group? Is it an Imam, Is it a representative? Is it a volunteer?
The Imams that will be guiding our Hajj Tours are leading Imams here in UK and in Saudi Arabia. These are brothers who are very knowledgeable in the Qur'an and Hadith and some are also "Hafez" of the Qur'an. They are also eloquent speakers in Arabic, English and Urdu. Most of these Imams have been guiding Hajj tours for many years and have a lot of experience doing that. We also have very strong ties with the Saudi Department of Hajj and Islamic Affairs, who works closely with us during the Hajj Season in providing Imams to join some of our own in guiding our Hajj Programs.
 
9. By when do I have to submit all my documents for Hajj Travel?
By the last day of Ramadan, we expect to have received all of your required documents, as well as the remaining balance due. If you are registering for Hajj after the end of Ramadan, all documents and the full balance are due immediately with your Hajj application.
 
10. I do not have a British Passport – Will I get a Visa for Hajj?
Non British passport holders will be given a visa if they are on a work permit, student visa, a passport with indefinite leave to remain, or are in the UK to live with their spouse. Passports carrying only visit visas will not be granted a hajj visa.
 
11 . What happens if the date of Hajj changes due to moon sighting?
Our itinerary has been set according to the official Saudi calendar, however, if due to the actual sighting of the moon the day is adjusted, we have no control over this and will have to adjust the programme accordingly. We cannot prepare for this eventuality in advance and will do our utmost to make alternative arrangements.
 
12. I am having a problem obtaining my "Meningitis" Vaccination before the last day of Ramadan deadline. What can I do?
We recommend obtaining your "Meningitis" vaccination immediately after you make up your mind to make Hajj in order to avoid the rush that occurs every year immediately after the end of the month of Ramadan. Please do not delay you vaccination in order to avoid unnecessary delays in processing your Hajj Application and the process that we follow to obtain your Visa from the Saudi Embassy or Consulate. Please make sure to have your original vaccination certificate stamped with the official seal of the issuing clinic. The Saudi embassy will reject any photocopies, and will also reject any originals that are not stamped. The date of the vaccination and type of the vaccination must be clearly indicated on the certificate. The original vaccination certificate will be returned to you with your passport after the hajj visa has been issued.
 

13. What happens if I register for Hajj Late? Basically I will only know if I can go to Hajj about two weeks before departure. is it too late by then?
All late Hajj Applicants and new applicants must submit their applications including all documents and full payment before the end of the month of Ramadan. However, we will still accept new Hajj Applications beyond the deadline date subject to strict availability rules.

Applications received within 1 month of departure have a very low chance of getting accepted and are subject to strict availability rules as well as late Processing Fees (between £50-£250 or more if necessary) to cover Administrative Costs for Express Processing *.

We will return all passports to the Hajj Applicants within 1 week of departure. In some rare cases, passports will be handed over to their applicants at the Airport in the city of departure (i.e. London).

* These Applications will be submitted in person which means that we will have to send someone to the Saudi Consulate to submit the Passports by Hand in order to guarantee processing of the Hajj Visas, and the return of passports to Hajj applicants in a timely manner.

 
14. When will I receive the Tour Confirmation with the Itinerary?
It will take at least 24-48 hours from the day we receive your deposit payment before we can send you the initial tour confirmation. If you provided a credit card to pay for your airline tickets, it will NOT be charged until we have prepared your itinerary. Please be assured that we would block enough Airline seats for you and your party for the dates of your Hajj Package upon receipt of your credit card information or your deposit.
 
15. Do you have a list of Sales or Travel Agents who can sell your Hajj Program?
We do not publish our Agents information online. Please call our main Freephone number at 0800 198 7000 or any of the local phone numbers published in our contact page, and a Sales Agent will be assigned to you if requested.
 
16. How do you match roommates at Hajj in Makkah & Madinah? Can I choose who I stay with? What if I do not like who I am staying with.
We have no set guidelines to follow in assigning people to rooms, but we do take into consideration Age, Location, and Profession. The brothers are separate from the sisters. If you have any special requests let us know when you are applying (i.e. if husband and wife want to stay together and have booked the right type of package)
 
17. Do you process Hajj visas or is there a charge?
No we do not process Hajj Visas alone. You have to buy a Hajj Package to get Visa through us.
 
18. Is the Hajj Draft and Qurbani included in the price?
Hajj Drafts as required by Saudi Government are included in our Package price. Please. We can arrange the Zabiha/Qurbani (Sacrifice) for you, it will cost approximately £65. You will be given the precise information in Makkah.
 
19. How far are the hotels to Al-Haram Al-Sharif in Makkah and Madinah?
Both our 2 & 3 week Premium Hajj Package Hotels are located in front of the Al-Haram in Makkah as well as in Madinah. See Hotels
20. Can I book a Haram facing room in Makkah or Midinah?
All our rooms are standard rooms, therefore we are unable to guarantee a Haram view room, however if we are given any Haram view rooms, these are allocated on a random basis to remain as fair as possible.
 
21. How do I get my clothes washed?
There are lots of laundrettes near the Haramayn in Makkah & Madinah that will wash and press your clothes, usually within 24 hours, ask one of the GO4 Hajj & Umrah Tours organisers or the hotel reception. The 5 Star hotels provide this service for their guests but it is considerably more expensive.
 
22. How much money do I need to take with me?
You should take a few hundreds pounds with you. You will have to pay for the sacrifice (around £65) and also food.
 
23. How much does a meal cost? What is the exhange rate?
An average meal would be about 20 riyals (approx. £3). The exchange rate is around 6 riyals to the pound.
 
24. Should I take Travellers Cheques?
No, because you will not have your passport with you to cash them.
 
25. Where can I exchange my pounds into riyals?
There are many money exchangers dotted around Makkah & Madinah, ask one of the GO4 Hajj & Umrah Tours organisers. Five star hotels will normally exchange money but at a lower rate.
 
26. What if I get ill or require medical assistance?
The Premium Packages have a doctor that accompanies us from the UK who will be available for advice and to prescribe medicine. Most medicines are available over the counter. If you need to go to hospital, you would be entitled to free medical treatment.
 
27. Are buses government buses or private buses?
We provide Upgraded Super Deluxe Private Air-Conditioned Buses in all of our 5 Star Packages. These buses are late models and are very comfortable. We always pay more to give our Hajj customers the best that we can provide during Hajj. Also, our buses are dedicated, meaning that they stay with us throughout the duration of your Hajj Journey, unlike other Hajj companies who use the government "rotational" buses which pick up as many people as they can in Mina & Arafat before having to make a second or third round (or as many rounds as needed) to pick up the rest of the passengers. This means more waiting, more confusion and more frustration for you. Our "dedicated" buses mean less waiting, more comfort, and more peace of mind for you. However, traffic congestion during Hajj days may cause even our buses to be a late depending on traffic and road conditions (i.e. accidents, construction, closed tunnels or bridges, .etc.)
 
28. Do you provide Transportation for Tawaf Al-Ifadhah?
Yes, we provide transportation to Haram for both Tawaf Al-Ifadhah on the 10th of Thul-Hijjah, as well as Tawaf Al-Wada' on 12th of Thul-Hijjah (because everyone will be doing "Ta'ajjul Fee Yawmain"). Transportation will be in our Upgrade A/C Private Buses as usual.
 
29. Do Alims (Scholars) / Medical doctors accompany The Group?
Yes. Imam Guides and several doctors accompany our packages, Al-Hamdu-Lillah. This is what sets us apart from many other groups which take you without guidance. We will guide you and give you directions from the very first day you arrive in Saudi Arabia until the day you leave, In-Sha' Allah.
 
30. How far are the tents in Mina from the Jamarat?
All of our packages provide Private Tents that accommodate 8-10 people per tent within 100-120 meters from Al-Jamarat. These Air-Conditioned Tents are furnished with special chairs that convert into comfortable Mattresses (beds). We provide you with bathroom and shower facilities that are far better than what others get in the distant tents that are normally designated for Europe and North America. Our private tents cost about £500 extra per Hajji and are part of our standard service in all of our 5 Star packages.
 
31. How are the men & women accommodated in Mina? Will I be able to contact my wife in Mina?
Men and women stay in seperate tents in Mina. The men’s and women’s tents are adjacent to each other. Yes, but under no circumstances will men be allowed to enter the women’s tent.
 
32. What interpretation of Islam will be adopted?
Everything will be done according to the Quran & Sunnah, inshallah.
 
33. What kind of clothing should I take?
The weather is generally quite warm, so take light clothes, however in the evenings it can get cold, especially in Madinah so it would be a good idea to take a jumper.
 
34. How do I arrange to take zam-zam back to the UK?
We can arrange for a container to be delivered to your hotel at Jeddah at a small charge, please speak with our ground support team.
 
35. Who pays for shipping of our passports back to us?
You, the customer, are responsible for all Shipping and Handling fees when sending your passport and other important documents.
 
36. Why should I choose GO4 Hajj & Umrah Tours? I mean what sets you apart from the rest?
GO4 Hajj & Umrah Tours has dedicated itself from the beginning to serve Allah (SWT) and all the pilgrims that we take for Hajj and Umrah. Our dedicated Imams and Group Leaders share the highest standards in Islamic Values, Ethics, Integrity and Quality of Service. We treat you like we want to be treated. Our mission is to provide you with nothing but the best in Hajj & Umrah Travel Packages and Services. We learn from our past experience and strive to work harder and smarter to improve the quality of our Hajj & Umrah packages, and to maintain our reputation as the most reliable source for 5 Star Hajj & Umrah travel. In 2007 we aim for our customer satisfaction rate to top 90% which is something practically unheard of at Hajj. Most Hajj service providers are lucky to achieve 70% and most fall even below that. It takes proper planning, learning what customers need, educating customers about the difficulties of Hajj and the nature of the Hajj trip, a lot of hard work, and due diligence, to become a successful Hajj service provider and that is what we do Wal-Hamdu Lillah
 
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